Privacy Policy

Last update: September, 2026

1. Introduction

MezuzUS is a 501(c)(3) non-profit organization based in Richmond, Virginia.

Our mission is to help bring mezuzahs to Jewish homes and communities. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, donation forms, order forms, request forms, dashboards, and related services.

2. Organization Information

MezuzUS
1003 Grove Avenue
Richmond, VA 23220
United States

EIN: 33-2892771

3. Information We Collect

3.1 Personal Information

We may collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping or delivery address
  • City, state, and country
  • Account login information
  • Donation information
  • Order and request details
  • Notes or messages submitted through forms

3.2 Mezuzah Request Information

When a mezuzah is requested, we may collect information needed to process, deliver, verify, and manage the request, including:

  • Recipient details
  • Installation-related information
  • Uploaded photos
  • Request status
  • Order or request history

3.3 Donation and Payment Information

Payments and donations may be processed by third-party payment providers such as Stripe or WooCommerce-supported processors.

We do not store full credit card numbers on our website. Payment providers may collect and process payment information according to their own privacy policies.

3.4 Technical Information

We may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Website usage data
  • Cookies and similar technologies

4. How We Use Information

We use collected information to:

  • Process mezuzah requests
  • Manage orders, requests, deliveries, and approvals
  • Communicate with customers, recipients, volunteers, partners, and administrators
  • Process donations
  • Send receipts, confirmations, reminders, and status updates
  • Operate and improve the website
  • Prevent fraud, abuse, or unauthorized access
  • Comply with legal, tax, accounting, and non-profit obligations

5. Sharing Information

We may share information only when needed for our mission and operations, including with:

  • Payment processors
  • Website hosting providers
  • Email and communication services
  • Shipping or delivery partners
  • Volunteers, staff, administrators, or approved partners helping fulfill mezuzah requests
  • Legal, tax, or compliance professionals when necessary
  • Government authorities if required by law

We do not sell personal information.

6. Uploaded Photos

Users may upload photos related to mezuzah installation or verification.

These photos may be used to:

  • Confirm installation
  • Review and approve requests
  • Maintain request records
  • Display approved gallery images, where applicable

We try to avoid displaying personal or sensitive information publicly unless approval or appropriate use is part of the service workflow.

7. Public Mezuzah Details Pages

Some mezuzah records may have public detail pages showing information about the mezuzah itself, such as ID, status, writing, checking, certification, or timeline details.

Personal recipient information such as name, phone, email, and city is not intended to be displayed on public mezuzah detail pages.

8. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Keep users logged in
  • Remember preferences
  • Support checkout and donation functionality
  • Improve website performance
  • Understand website usage

Users may disable cookies in their browser, but some website features may not work properly.

9. Data Security

We use reasonable technical and organizational measures to protect personal information.

However, no website, database, or online transmission is completely secure. We cannot guarantee absolute security.

10. Data Retention

We retain information for as long as needed to:

  • Fulfill mezuzah requests
  • Maintain donation, tax, and non-profit records
  • Support customer service
  • Comply with legal obligations
  • Protect the organization from fraud or disputes

When information is no longer needed, we may delete, archive, or anonymize it.

11. Children’s Privacy

Our website is not intended to collect personal information directly from children under 13.

If we learn that we collected information from a child without appropriate consent, we will take reasonable steps to delete it.

12. Your Choices and Rights

Depending on your location, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of certain communications
  • Ask how your information is used

Some requests may be limited by legal, tax, security, or operational requirements.

13. Email Communications

We may send emails related to:

  • Orders
  • Donations
  • Mezuzah requests
  • Request approvals or denials
  • Reminders
  • Administrative updates
  • Waiting list activity

Users may unsubscribe from marketing-style emails where applicable, but transactional or service-related emails may still be sent when necessary.

14. Third-Party Services

Our website may use third-party services such as:

  • WooCommerce
  • Stripe
  • Airtable
  • WordPress
  • Elementor
  • Email delivery providers
  • Hosting and security providers
  • Analytics or performance tools

These services may process information according to their own policies.

15. International Users

MezuzUS is based in the United States. If you access the website from outside the United States, your information may be processed and stored in the United States or by service providers in other countries.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the effective date above. Continued use of the website means you accept the updated policy.

17. Contact Us

For privacy questions or requests, contact:

MezuzUS
1003 Grove Avenue
Richmond, VA 23220
United States

Email: office@mezuz.us